Refund Policy

Right of withdrawal

The Customer, if he is a consumer pursuant to art. 3 of the Consumer Code, has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within 14 days of receiving the product, pursuant to Legislative Decree n. 21 implementing the European Directive 2011/83/EU on consumer rights.

The return shipment to the Nutrimaris warehouse is the responsibility of the Customer, who can request it by contacting the Nutrimaris Customer Assistance service on 02 80889769. Nutrimaris will take care of organizing the collection of the goods by express courier at the agreed address. The refund will be made within a few days after the return and inspection of the returned products at the headquarters. Nutrimaris will refund the entire price of the product purchased (excluding the cost of return shipping), provided that the same is returned in its original packaging, intact, in like new condition.

In the event that the Customer receives damaged goods, he can notify us within 5 working days via the site's email address or by calling 02 80889769 and Nutrimaris will replace the product.

How should I prepare the package for the return?

The customer can use the same box with which he received the goods or a box more suitable for the size of the product/s to be returned. Furthermore, the specifications of the bank details for the refund to the current account must also be included in the package. It is advisable to insert newspaper or other protective material into the package. Seal the box in order to deliver a package suitable for transport to the courier.

Complaints and Customer Service

For any complaints, contact Nutrimaris via email or by calling the telephone number 02 80889769. Requests are normally processed in about 1 or 2 working days.